Cisco - Cisco Solution Support for Service Providers Enhanced without Upgrades
Technical support - for SKY-ESS-GT-RTU - Right-To-Use license - phone consulting - 24x7 - response time: 30 min
Product Description
Additional Details
- Special Delivery: None
What's Included
| Main Specifications | |
|---|---|
| Product Description | Cisco Solution Support for Service Providers Enhanced without Upgrades - technical support - for SKY-ESS-GT-RTU |
| Service & Support | Technical support |
| Service Included | Phone consulting |
| Response Time | 30 min |
| Service Availability | 24 hours a day / 7 days a week |
| For part number(s) | SKY-ESS-GT-RTU |
| License Type | Right-To-Use license |
| General | |
| Type | Technical support |
| Service Included | Phone consulting |
| Response Time | 30 min |
| Service Availability | 24 hours a day / 7 days a week |
| Software | |
| For part number(s) | SKY-ESS-GT-RTU |
| License Type | Right-To-Use license |
| Details | |
| Service & Support | Phone consulting - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1/2 ¦ Phone consulting - response time: 1 hour (next business day for requests outside of business hours) - availability: business hours / Monday-Sunday - severity level 3/4 ¦ E-mail consulting - availability: 24 hours a day / Monday-Sunday ¦ Web support - availability: 24 hours a day / Monday-Sunday ¦ Web knowledge base access - availability: 24 hours a day / Monday-Sunday |